| <Details of 1 Year Maintenance Service> |
| (1) |
Trouble Shooting Help Desk
We accept questions regarding operation of the software or its functions and information regarding problems encountered with the software by e-mail and FAX.
At this time, your contract number (Customer ID) and information necessary to respond to the question, or isolate the problem, are required. |
| (2) |
Question and Answer
In reponse to inquiries submitted by e-mail or FAX, we provide answers to any questions regarding operation of the software or its functions and technical information in response to problems encountered with the software. |
| (3) |
Isolation of Software Problems
In response to questions regarding software problems or inquiries regarding unexpected behavior received by e-Mail or FAX, we make every effort to fully understand the circumstances of the problem. |
| (4) |
Response and Reporting of Support Services
With the above services, we will reply by e-mail or FAX within 5 working days of the initial inquiry and in cases when the problem is not solved immediately, will carry out constant reporting on the creation and supply of revised versions of the software and any related support services. |
| (5) |
Supply of New Versions
In cases when new versions of the software become available, they are supplied free of charge. |
<Maintenance Service Contact Details>
Support Service |
| |
E-Mail:
FAX (+81 - 75 - 254 - 8790)
Dehenken Limited, Technical Support Officer
Note: We reserve the telephone (+81 - 75 - 254 - 8780) as a supplementary method of support. |
| Business Hours |
| |
10:00 to 17:00 on normal business days.
Company holidays, national holidays and around the year-end period are excepted. |
| <Cases Excepted from Maintenance Service> |
| |
ファイルフォーマットなどが暗号化等により情報の隠蔽を施してあり、解析不能な場合。
一部分の対処が、他の部分の不具合を起因するようなトレードオフを生ずる場合。 |
